Privacy Policy
Last updated: January 2026
Data Controller
The data controller responsible for personal data collected through this website is Orqenova SRL, with registered address at Av. Abraham Lincoln 1056, Torre Empresarial, Floor 12, Santo Domingo, D.N. 10129, Dominican Republic, registered with the Chamber of Commerce and Production of Santo Domingo under number 2024-RC-07834, with RNC 1-32-45678-9.
For any inquiries regarding the processing of your personal data, you may contact us at contacto@orqenova.com.
Information We Collect
We collect personal data that you provide directly when using our contact forms, such as your name, email address, and message content. This data is provided voluntarily by the user.
Additionally, we automatically collect certain technical information during your browsing, such as IP address, browser type, operating system, pages visited, and visit duration, through cookies and similar technologies subject to your prior consent.
Purpose of Processing
We use your personal data to respond to your inquiries and information requests, improve the functioning and user experience of our website, conduct aggregated statistical analysis of platform usage, and comply with applicable legal obligations in the Dominican Republic.
We do not use your data for automated decision-making or profiling without your express consent.
Legal Basis
The processing of your data is based on your express consent when completing our forms, the execution of pre-contractual or contractual measures where applicable, compliance with legal obligations, and our legitimate interest in improving our services and website security.
For analytical and advertising cookies, the legal basis is exclusively your consent, which you may withdraw at any time.
Data Sharing and Recipients
We do not sell, rent, or share your personal data with third parties for their own commercial purposes. We may share information with service providers who assist us in operating the website, such as hosting, web analytics, and technical support services, always under confidentiality agreements.
In the event of a judicial or administrative request in accordance with current Dominican legislation, we may disclose the personal data necessary to comply with such request.
Data Retention
We retain your personal data for the time necessary to fulfill the purposes for which it was collected. Contact data provided through forms is retained for a maximum period of two years from the last communication, unless an active contractual relationship exists.
Technical browsing data is retained for a maximum of twenty-four months. Upon expiration of these periods, data is deleted or irreversibly anonymized.
User Rights
You have the right to access your personal data, rectify it, delete it, object to its processing, request its limitation, and exercise your right to data portability, in accordance with current regulations in the Dominican Republic.
To exercise any of these rights, please contact contacto@orqenova.com indicating your specific request and attaching a document proving your identity. We commit to responding within a maximum of thirty business days.
Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or accidental destruction. These measures include data encryption in transit, restricted access controls, and periodic security reviews.
However, no electronic transmission or storage system is completely secure, and we cannot guarantee the absolute security of information.
Changes to This Policy
We reserve the right to update this privacy policy at any time to reflect changes in our data processing practices or applicable legislation. Any changes will be published on this page with the date of last update.
We recommend reviewing this policy periodically to stay informed about how we protect your personal data.